Comprehensive Coverage for Your Shipments!

Enjoy straightforward, flat-rate pricing regardless of your parcel’s destination. Dino-Express covers shipments from Canada to most international destinations with competitive rates.

Rate for U.S. and Canadian Shipping Services

First $100 of Declared Value: $0.39
Each Additional $100 or Fraction Thereof: $1.49
Maximum Coverage: Up to $300

Protection for a declared value	Dino Protection rate
$100	0.39
$300	3.37

Rate for International Shipping Service

First $100 of Declared Value: $0.99
Each Additional $100 or Fraction Thereof: $1.49
Maximum Coverage: Up to $300

Protection for a declared value	Dino Protection rate
$100	0.99
$300	3.97

Prices above are all in CAD currency. Other carriers use USD for calculation, which are converted to CAD through Bank of Canada’s 2019 annual exchange rate. The rates above refer to US and Canadian Shipping services.

Terms and Conditions:

The first $100 CAD of coverage costs $0.39 for US and Canadian shipping services, and $0.99 for international shipping services.
Each additional $100 CAD of coverage costs $1.49 for US, Canadian, and international shipping services.
The maximum coverage under Dino-Express Protection is $300 CAD.
Dino-Express Protection only applies to shipments with postage from Dino-Express. This does not include third-party or non-tracked postage. Shipments must be received by Dino-Express and your selected carriers, as evidenced by a 'Received' scan on your tracking updates.
Claims for loss or damage can be filed immediately.
Shipments are eligible for an approved loss claim if there is no movement for: o 14 days from the last scan or tracking update for US and Canadian shipments. o 21 days from the last scan or tracking update for international shipments.
Shipments with "Completed" scans from carriers, or unclaimed parcels requiring customs clearance, do not qualify for a loss claim and will not be covered.
Dino-Express Protection covers only the postage cost and item subtotal. Shipping costs and applicable taxes from the sale are not eligible for a refund. If the declared value is lower than the invoice, only the declared value will be refunded. Shippers are responsible for declaring the correct value for all shipments.
If you or your buyer provide an inaccurate shipping address, you forfeit the opportunity to submit a claim.
Approved claims will be refunded as credits to your account within up to 14 business days.
You are responsible for adequately packaging your shipments to prevent damage during shipping. Using bubble wrap is highly recommended. Poorly packaged shipments may not qualify for a damage claim.
Damage solely to the outside packaging of a shipment does not qualify for a Damage Claim.
To accurately assess a Damage Claim, we require photos of the product damage, showing the full size separate from the packaging, and photos of the outside packaging. Proof of a refund or replacement issued to the recipient is also needed, especially for shipments received with empty contents.
A commercial invoice is necessary to file a claim; this invoice must include the customer's name, address, and contact information, a unique identification number (e.g., order ID), a clear description of the charged items, and the supply date.
Required documents must be submitted within 30 days of filing a claim; otherwise, the claim will be closed. All claims must be filed within 90 days of the ship date. No claims will be entertained after this period.

For any shipment marked delivered where the recipient claims they didn’t receive the package, we must first confirm the delivery with the carrier. If the carrier cannot guarantee the delivery, we may allow an exception for a lost shipment.